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Refund Policy

In the event that a participant cannot attend a workshop or event that is organized by viaSport, notice should be given to the office as soon as possible and the procedures listed below will be followed based on the type of workshop.

If proper notice is not given or the participant does not show up to a workshop/event no refund will be issued. Extenuating circumstances may be reviewed on case by case basis.

Resources to be distributed in courses, workshops and at events will not be distributed to those who cancel or fail to show up.

 

NCCP In-person Workshops

If notice is given three or more business days prior to the start of the workshop, the participant can choose to either:

  • receive credit to attend the same NCCP workshop hosted by viaSport
  • receive a refund less a $20.00 administration fee

 

NCCP Home Study Courses

No refunds will be provided for the home study program.

 

CAAWS and other non-NCCP Workshops

If notice is given three or more business days prior to the start of the workshop, the participant can choose to either:

  • receive credit to attend the same workshop hosted by viaSport
  • receive a refund less a $10.00 administration fee

 

NCCP, CAAWS and other Community Partner Hosted Workshops

For workshops and events that are run by community partners, please refer to the host partner refund and cancellation policies.

 

Fee-Based Webinars

If notice is received a minimum of 24 hours prior to the webinar, the participant will receive a refund less a $5.00 administration fee.

If a technical failure at the participant's home or workplace prevents access to a live webinar, the participant will not be issued a refund. It is the responsibility of the participant to confirm system requirements and test their computers prior to the start of the webinar.

If a technical failure is the fault of the service provider and the webinar is cancelled, a full refund will be provided.

 

Conference/Special Events

If notice is received three or more weeks from the start of the event, the participant will be issued a refund less a $20.00 administration fee.

If notice is received less than three weeks but at least five business days from the start of the event, the participant will be issued a refund of 50% of the registration fee.