Refund Policy
In the event that a participant cannot attend a workshop or event that is organized by viaSport, notice should be given to the office as soon as possible and the procedures listed below will be followed based on the type of workshop. If proper notice is not given or the participant does not show up to a workshop/event, no refund will be issued. Extenuating circumstances may be reviewed on case by case basis.
NCCP In-person Workshops
If notice is given three or more business days prior to the start of the workshop, the participant will receive a refund less a $15.00 administration fee.
NCCP Online Delivery
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- If notice is given five or more business days prior to the start of the workshop, the participant can receive a refund less a $15.00 administration fee.
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- If a technical failure at the participant’s home or workplace prevents access to the session, the participant will not be issued a refund. It is the responsibility of the participant to confirm system requirements and test their computers prior to the start of the workshop.
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- If a technical failure is the fault of the service provider and the webinar is cancelled, a full refund will be provided.
NCCP Home Study Courses
No refunds will be provided for the NCCP home study program.
Special Events
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- Special events refers to conferences or multi-day programming.
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- If notice is received three or more weeks from the start of the event, the participant will be issued a refund.
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- If notice is received less than three weeks but at least five business days from the start of the event, the participant will be issued a refund of 50% of the registration fee.
Partner Hosted Workshops
For workshops and events that are run by community partners, please refer to the host partner refund and cancellation policies.
How to Request a Refund
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- For coaching related refunds inquiries, email coaches@viasport.ca or call 778-654-7542
- For all other refund inquiries, call 778-654-7542.