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Safe Sport Workshop #4: Complaint Handling

Safe Sport
Dispute Resolution
Updated July 25, 2022
  • In partnership with the Office of the BC Ombudsperson, this workshop discussed how to handle disclosures and complaints, including:
    • Identifying issues of unfairness
    • Managing expectations
    • Top 3 ways to resolve complaints
    • Communication tips
    • Trauma-informed practice
    • Responding to challenging conduct